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Return to shopQ1: How do I place an order?
A: Browse products, add items to the cart, and complete checkout with shipping and payment details.
Q2: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement.
Q3: Are the products authentic and handmade?
A: Yes, all products are authentic Palestinian items crafted by local artisans.
Q4: Can I request a custom product?
A: Yes, some vendors offer custom-made items. Contact us for details.
Q5: Do you ship internationally?
A: Yes, we ship worldwide. Delivery time depends on destination.
Q6: How can I track my order?
A: You will receive a tracking number once the order is shipped.
Q7: Can I return a product?
A: Returns are accepted within 14 days locally and 21 days internationally if the item is unused and in original condition.
Q8: How long does it take to get a refund?
A: Refunds are processed within 7–14 business days.
Q9: What payment methods are accepted?
A: Major credit cards, PayPal, and other secure payment gateways.
Q10: Is my payment information safe?
A: Yes, all payments are secure, and card information is never stored on our servers.